On the instruction page, select Can't scan image (right under the QR code).

If you are using the same device to read the instructions and activate the Microsoft Authenticator app:.

When prompted, use your phone/device to scan the QR code displayed on the computer screen.

Select the Scan a QR Code option (the Authenticator app will open your device's camera).Depending on your device's operating system, tap the plus sign or tap the 3 menu dots, and then + Add Account.On your device, open the Authenticator app.On your mobile device, add your UTRGV account to the Authenticator app:.From your mobile device's app store, install the Authenticator app.Select + Add method -> Authenticator app.From a PC or MAC computer, go to the My Sign-Ins page.When prompted, ALLOW Camera Access and Notifications. Install the Microsoft Authenticator appon your mobile device.INSTALL / REINSTALL THE AUTHENTICATOR APP

Delete your existing Microsoft Authenticator authentication method.

If you need to change an existing phone number listed, select Change on the Phone line item. If you have not, select + Add Methods - Phone and follow the prompts to add a phone number.

BEFORE removing the Authenticator app from your old device, go to the My Sign-Ins page and check to ensure that you have added Phone as an authentication method.

Instructions to install the Authenticator app or reinstall it for any reason (new phone, phone reset, etc.):

Microsoft authenticator scan qr code